Welcome to EVOTECH LLC’s Shipping Policy. We have developed this guide to ensure you are fully aware of our shipping process from purchase to delivery for all your home appliance orders. We aim to provide a transparent and smooth shopping experience.

Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to all 50 states within the United States.

1.2 Shipping Restrictions

At this time, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer

We are delighted to offer free shipping on all orders, irrespective of the order’s value or destination within the United States. This applies to all home appliances available on our website.

2.2 No Hidden Fees

The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carriers

We collaborate with FedEx and UPS for all our shipments. FedEx and UPS are experienced in handling large items like home appliances, making them ideal partners for us.

3.2 Shipping Process

Our shipping process involves two stages:

  • Order Processing and Handling: 1-2 business days. We meticulously prepare and package your order to ensure your home appliances arrive in perfect condition.
  • Transit Time: 3-5 business days. Once your order leaves our warehouse, FedEx or UPS typically delivers within 3-5 business days.

3.3 Total Delivery Timeframe

Expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Saturday, excluding federal holidays. Please note that orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information

Once your order ships, we will send you a confirmation email containing your FedEx or UPS tracking number, a link to track your package, and the estimated delivery date.

4.2 How to Track Your Order

You can track your order by clicking the tracking link in your shipping confirmation email or visiting our Order Tracking page and entering your order number and email address.

Delivery Details

5.1 Standard Delivery

For most small to medium-sized items, FedEx or UPS will deliver to your address without requiring a signature.

5.2 Large Item Delivery

For large items like refrigerators or washing machines, FedEx or UPS may contact you to schedule a delivery appointment. A signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re not available to receive your package, FedEx or UPS will leave a delivery attempt notice and typically make up to three delivery attempts. After the third attempt, the package may be held at a local FedEx or UPS facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped, contact our Customer Services immediately, provide your order number and the desired changes. We’ll do our best to accommodate your request.

6.2 Cancelling an Order

Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days, contact our Customer Services team. We’ll initiate a trace with FedEx or UPS. If the package cannot be located, we’ll ship a replacement at no cost to you.

7.2 Damaged Packages

If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, contact us within 48 hours of delivery. We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing from your order, contact our Customer Services within 7 days of delivery. We’ll arrange for the incorrect item to be returned (if applicable) and we’ll ship the correct item or missing pieces at no additional cost.

International Customers

While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.

Environmental Commitment

We are committed to reducing our environmental impact by using recyclable packaging materials whenever possible, optimizing our shipping routes to reduce carbon emissions, and continually exploring ways to make our shipping practices more sustainable.

Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

  • Business Name: Evotech LLC
  • Company EIN: 99-4876508
  • Email: support@riosfy.shop
  • Phone: 1-800-829-4933
  • Hours: Monday to Saturday, 8 AM to 5 PM EST
  • Address: 131 MARKET ST, ALAMOSA, CO 81101, United states

For more ways to reach us, visit our Contact Us page.

Related Policies

For more information on our practices, please refer to these related policies:

Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Thank you for choosing Evotech LLC for your home appliance needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.